Platform/MaxDiff
Ranking priorities and preferences
MaxDiff

Find what customers truly want most.

MaxDiff (Best-Worst Scaling) guides respondents to make real choices — eliminating rating-scale inflation and producing item-level utility scores and clear priority rankings.

Best-Worst methodItem utility scoresPreference shareSegment analysisRemoval impactAI interpretation
BWS
Best-Worst Scaling
0–100
Utility score range
CR
Reduced rating bias
AI
Interpretation

Ranking priorities — sound familiar?

01Rating scales where everything scores "important"?
02Can’t tell what people truly prefer most?
03Too many items to rank reliably by hand?
04No clear preference share to act on?

MaxDiff forces trade-offs — revealing true preference and share.

01 · UTILITY SCORES

Confirm importance with data, not guesswork.

Best-Worst utility scores with high discriminating power.

Each respondent sees small sets of items and picks the most and least preferred. Aggregating across tasks produces stable utility scores — free from the "everything matters" inflation common in rating scales.

Best-Worst Utility Scores

n=200
Most preferredProduct Quality
B 62%W 4%88
Price
B 51%W 9%74
Customer Service
B 38%W 14%58
Delivery Speed
B 24%W 22%41
Loyalty Program
B 13%W 38%22
Low priorityPackaging
B 6%W 52%11

Utility 0–100 · B = Best selection rate · W = Worst selection rate

Preference Share

Share of Preference
Product Quality
32%
3.2×
Price
27%
2.7×
Customer Service
21%
2.1×
Delivery Speed
12%
1.2×
Loyalty Program
5%
0.5×
Packaging
3%
0.3×

Removal impact — if Quality removed

Price +11%Service +10%Delivery +8%

Relative preference: how much more preferred vs. equal share baseline

02 · PREFERENCE SHARE

See how much each item is preferred.

Preference share chart and relative preference side by side.

Preference share converts utility scores into a percentage that sums to 100 — making it easy to compare items and simulate what happens when one is removed or a package is designed.

03 · FINAL RANKING

See clear priorities at a glance.

Best%, Worst%, net utility — all in one table.

The final ranking table lists every item with its Best selection rate, Worst selection rate, net utility (Best − Worst), and preference share. Items frequently selected as Worst are flagged as candidates for review.

Final Ranking

Net utility · all items

RankItemBest%Worst%Net
1Product Quality62%4%+0.58
2Price51%9%+0.42
3Customer Service38%14%+0.24
4Delivery Speed24%22%+0.02
5Loyalty Programreview13%38%−0.25
6Packagingreview6%52%−0.46

순효용 = Best 선택률 − Worst 선택률 · 검토 = 개선 검토 대상

Segment Analysis

Age range

Utility by segment — Product Quality

18–24
72
25–34
88
35–44
81
45–54
68
55+
55

Where priorities diverge

18–24: Price #125–44: Quality #155+: Service #1

04 · SEGMENT ANALYSIS

Different people, different priorities.

Group comparison chart and where priorities diverge.

Split respondents by age, region, role, or any categorical variable. Skari computes separate utility scores per segment and highlights where priorities flip — telling you exactly which customer group cares most about each item.

IN THE REPORT

Everything MaxDiff delivers.

Best-Worst choices in — utilities, share, and ranking out.

Utility scores

Best-Worst scaling turns choices into item utilities.

Preference share

Share of preference each item would capture.

Final ranking

A clear, defensible ranking of all items.

Segment comparison

Compare preferences across respondent groups.

Anchored MaxDiff

Separate the truly important from the merely relative.

Auto interpretation

Plain-language reading of the preference structure.

"Everything matters" → clear priorities.

Best-Worst choices in · utility scores, preference share, segment analysis out — in one analysis.

No credit card required
Best-Worst forced choice design