Skari

Survey Methods

Every survey method Skari supports.

Pick a method to see what it measures, what it asks, and what the report looks like.

Category

Customer Loyalty

Customer Experience8 questionsmin 30

The simplest way to know whether customers would actually recommend you — the strongest signal of future growth and loyalty. One question turns goodwill into a number you can track over time and compare against your industry.

When to Use
  • Tracking customer loyalty as a single headline number
  • Benchmarking how you stack up against competitors
  • Catching drops in goodwill before they hit revenue
What You Get
  • One loyalty score you can track and benchmark
  • How many customers would champion you vs. warn others away
  • In their own words, why they feel that way
Questions Included
1.How likely are you to recommend us to a friend or colleague?nps
2.What is the primary reason for your score?text
3.Which aspect most influenced your score?single
4.How long have you been a customer?single
5.How often do you use our product or service?single
6.How likely are you to purchase from us again?single
7.Which of these have you actually done? (Select all that apply)multiple
8.What could we do to improve your experience?text
See Example Result